Return & Exchange Policy

We want you to love your purchase from Bleau! However, if something doesn’t work out, we’re here to help.

Returns

  • You can place a return request within 3 days of delivery.
  • The product must be unused, unwashed, and with all original tags and packaging intact.
  • A deduction of ₹400 per item will be made from your refund amount to cover handling and reverse shipping charges.
  • Once the returned product reaches our warehouse and passes quality checks, your refund will be initiated within 7 days.
  • Please note that all returned products go through a strict quality check before any refund or exchange is approved. If the product is found to be washed, worn, dirty, damaged, used, or returned in an improper condition, the refund/exchange request will not be initiated. In such cases, if the customer wishes to receive the product back, they will be required to pay the shipping charges for re-delivery.
  • For products priced more than 2500 deduction of ₹ 700 per item will be made to cover handling and reverse shipping charges.

Refunds

  • Refunds are processed to your account according to the details provided by you.
  • Please note that refunds may take 7–14 business days to reflect in your account, depending on your bank.
  • In case of COD orders, the refund will be processed to your bank account details shared via email or form.

  • Please note that the ₹100 partial payment is non-refundable and non-redeemable if the parcel is not accepted or collected at the time of delivery. This amount is charged to cover logistics and operational costs incurred in processing and shipping your order.(applicable only on RTO)

Exchanges

  • Exchanges are subject to product availability. Customers are eligible for a one-time exchange only.If the requested size/product is unavailable, a refund (after ₹400 deduction) will be initiated instead.
  • Please note that all exchange products go through a strict quality check before any refund or exchange is approved. If the product is found to be washed, worn, dirty, damaged, used, or returned in an improper condition, the refund/exchange request will not be initiated. In such cases, if the customer wishes to receive the product back, they will be required to pay the shipping charges for re-delivery.

  • Prepaid Orders: If you do not receive your prepaid order, please contact our support team as soon as possible. For customer-related delivery failures, ₹400 will be deducted from the refund to cover shipping charges. No deduction will be made if the issue is caused by our shipping partner.


 Non-Returnable Items

  • Accessories, sale items, and customized products are not eligible for return or exchange.

Damaged / Defective Items

  • Refund or replacement requests for damaged products must be emailed to us within 48 hours of delivery, along with a clear, uninterrupted unboxing video and clear photos of the product from multiple angles.


In rare cases, certain PIN codes may be under courier embargo, making reverse pickup unavailable. In such situations, customers will be required to ship the product back to us to initiate a return or exchange.